FAQ's 

 
1) How do I receive my tickets?
 
Your tickets will be sent via the email address you have given us. Alternatively, if you choose to have it sent by post, we will send it by registered post, there will be £15 charge for postage.
 
 
 
2) What is an e-ticket?
 
An e-ticket, is an electronic ticket as opposed to a paper ticket. It is centrally stored in the Airline's central computer system.
 
 
 
 
3) How do I know if my flight is changeable or refundable?
 
All fares have their rules and restrictions, this will appear in the summary section where it says "More Details". 
 
 
 
4) Can I book with G & E Travels Ltd. if I'm not a UK resident?
 
Yes, E-ticket bookings may be made by anyone as long as they are the passenger and have a valid credit/debit card as their form of payment. 
 
 
 
5) Are there any additional charges on G & E Travels Ltd?
 
In some instances, there are additional charges on certain flights and delivery. We will always let you know before you book what additional charges you need to pay (if any at all). These charges are normally on low cost airlines.
 
 
 
6) What is my baggage allowance?
 
This will be shown on your ticket, and on the Summary section of your flight booking. Alternatively, you can call us or the airline to confirm this.
 
 
 
7) Can I book for someone else?
 
G & E Travels Ltd. does not accept 3rd party payment. Cardholder must be one of the passengers.
 
 
 
8) How do I know my booking is confirmed?
 
Once you have made payment, you will be sent a confirmation email  detailing your itenerary with the airlines' generated booking reference together with your receipt.
 
 
 
9) What if my flight is cancelled?
 
Any Passenger whose flight is cancelled, shall have the choice of either: Re-routing, under comparable transport conditions, to the destination of the ticket presented at check-in at the earliest opportunity or at a later date at the passenger’s convenience, subject to availability of seats; or A refund payable to the person who purchased the ticket. This refund applies to only that part or parts of the journey not flown, unless you can prove that the flown part(s) of the journey no longer serves any purpose in relation to your travel plans. Where relevant, the airline must also provide a return flight to the first point of departure at the earliest opportunity. 
 
 
 
 
10) Under what circumstances am I entitled to compensation for cancellation of my flight?
 
Under the EC Regulation, any passenger who holds a confirmed reservation with a valid ticket for a qualifying flight which is cancelled, is entitled to claim compensation except in the following cases:
 
Where the cancellation is caused by extraordinary circumstances outside the relevant airline’s control; or if the passenger has been given at least 14 days advance notice of the cancellation; or if the passenger has not been given 14 days advance notice but has been offered another flight which: (if you are informed of the cancellation between 13 and 7 days before the scheduled time of departure) allows you to depart no more than 2 hours before the scheduled time of departure and to reach your final destination less than 4 hours after the scheduled time of arrival; or (if you are informed of the cancellation less than 7 days before the scheduled time of departure) allows you to depart no more than 1 hour before the scheduled time of departure and to reach your final destination less than 2 hours after the scheduled time of arrival.
 
 
 
11) How and where do I make a compensation claim for my cancelled flight?
 
To make a claim for compensation please contact Customer Relations department of the airline  you were due to fly with.  Please note: most airlines will be unable to process your claim for compensation at the airport.
 
 
 
12) What if my flight is delayed for five hours or more?
 
If your flight is delayed for five hours or more, the purchaser of your ticket is entitled to a refund.
 
 
 
13) What do the different air classes mean?
 
Almost all airlines offer different cabin classe and the chosen class of cabin are reflected in the price of the ticket.
 
 
14) Can I book a flight for an unaccompanied minor?
 
G & E Travels Ltd. cannot book a ticket for an unaccompanied minor online. All minors must travel with an adult of 18 years or over. A minor is a person under the age of 18 years.
 
 
 
15) What should I do if I make a mistake on my booking?
 
As soon as you realise you’ve made a mistake, please contact us by email or by calling our Sales centre on +44 (0) 208 517 1957 Monday to Friday
 
09:30 - 17:00 and Saturday 11:00 - 15:00. It’s important that you let us know as soon as possible so that we can advise you of the fare rules and the possible costs to change/cancel the booking.
 
 
 
16) Can I book a one-way inbound flight with G & E Travels Ltd?
 
Yes, simply tick the one-way box in the flight search or home page and fill in your journey requirements.
 
 
 
17) What should I do if I do not receive my flight tickets?
 
Once your tickets have been issued, reviewed  we will send you e-mail with your ticket attached. If your chosen method of delivery is by First Class mail and you have not received your tickets 3 working days after booking, then you should contact us by email by calling our Sales centre on +44 (0) 208 517 1957 Monday to Friday 09:30 - 17:00 and Saturday 11:00 - 15:00, who will advise on the appropriate course of action.
 
 
 
18) What should I do if I lose my confirmation email?
 
If you loose your original confirmation email, Please, contact us by clicking on the email us tab above or by contacting our call centre on +44 (0) 208517 1957 Monday to Friday 09:30 - 17:00 and Saturday 11:00 - 15:00 as soon as possible and they will re-issue your confirmation.
 
 
 
19) How can I pay for my G & E Travels Ltd. Flight/holiday?
 
At G & E Travels Ltd. we accept the following payment methods: Visa and MasterCard. We accept payment cards issued in the UK and American Express and Visa cards issued worldwide. Payments for all products must be made in full unless otherwise stated. 
 
 
 
 
20) Are all departure airport taxes included in the cost of my ticket?
 
All prepaid taxes are included in your ticket. Although some airports charge a local departure tax that can only be paid at the airport before you leave.
 
 
 
 
21) How do I cancel my tickets or get a refund?
 
If you must cancel a booking, let us know as soon as possible by email. Sometimes it is possible to get a refund on unused tickets - but unfortunately, we cannot guarantee this, especially in the case of G & E Travels Ltd offers. To find out whether your tickets can be refunded, please contact us with your
 
booking reference and we will let you know the situation. When cancelling, we will ask you to confirm your request by e-mail. Please note: If you need to modify or cancel your travel arrangements once you have booked, G & E Travels Ltd. reserves the right to charge a £50.00 administration fee. The card you used to purchase the tickets will then be credited automatically. Every refund is different and depends on the type of ticket and the airline you choose to fly with. We may have to refer your request to the airline for a refund authorisation. If this is the case, please note that it could take up three months to receive authorisation back from the airline to process a refund.
 
Unfortunately, refunds cannot be paid until authorisation has been received from the airline.
 
 
 
 
22) When can a new born baby travel?
 
Usually a baby must be at least 48 hours old before we can accept him/her on a flight, but this can change depending on the airline. It is advisable to seek medical advice before travelling with a new born baby. Similarly, the baby's mother can usually be accepted for travel from 48 hours after the birth of her baby subject to having delivered without any complications or surgery, again depending on the airline. However, this is also subject to approval for travel from her treating doctor. Your baby will require their own passport for any travel not wholly within the UK. All children, from new-born babies to the age of 15, must now have their own individual passport.
 
 
 
23) What are the rules regarding travel by infants?
 
One infant, less than 2 years old on the date of the return journey, may sit on a parent's lap on a charter flight. An administration fee will be charged.
 
 
 
24) What are the rules regarding travel by pregnant women?
 
Most airlines accept expectant mothers for travel provided they’re in a fit condition and not over the 34th week of pregnancy on the return sector of the flight. Many airlines, however, will require a doctor's certificate.
 
 
 
 
25) What if I have special diet requirements?
 
If you are on a special diet, please advise us at the time of booking so that we can check if this can be provided by the airline. Some requests for special dietary requirements can be organised when you book online, alternatively, please contact us.
 
 
 
26) Can I request assistance at the airport?
 
Yes, let the airline staff at the airport know of your need.
 
 
 
27) Can I take my own wheelchair?
 
Most airlines will allow you to take your own wheelchair or mobility aid on the flight, however, please inform the airline well in advance of your travel date.
 
 
 
 
 
 
 
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